Call Centres could be breaking the law!0

(PRWEB) January 31, 2002

What? You may well ask what this is all about! Over the last decade or so, the shift from face to face contact to phone based services has increasingly isolated an already marginalized group of society. You may not realise it, but according to the Royal National Institute for Deaf People (RNID) there are 8.7M people in the UK who are deaf or hearing impaired.

Hard of hearing and deaf people use special devices called text phones (also called minicoms) that allow a two-way live text dialogue. Nearly all call centres are NOT equipped to receive and manage text phone calls. Bearing in mind that the Disability Discrimination Act (DDA 1995) makes it a legal requirement for all product and service providers to make reasonable adjustments to become accessible, this is a precarious position to be in. With the UK closely following the US in increased litigation (and ever larger compensation awards), especially in the discrimination area, it make